Careers

Kinesis seeks talented and dedicated team members.

Kinesis is a growth-oriented company that develops innovative desktop and mobile software solutions for the advancement of market research. Knowing that great ideas come from everywhere within the organization, Kinesis fosters a dynamic work environment where employees are recognized as the company’s most valuable assets. Joining Kinesis means utilizing cutting-edge technologies, collaborating with talented coworkers, and charting your course for career success. All full-time positions include benefits.

To apply for a position, please email your resume, cover letter and salary requirements.

teamwork

Dedicated team members

Senior Client Services Representative

Office Location: Austin & London

These candidates will play an intermediary role between account management and production staff, managing the majority client communications for dedicated and overseeing projects for specific clients as well as ad hoc projects that may arise from time to time. The candidates must possess the ability to work effectively in a team environment and to establish sound working relationships with team members. The position requires a desire to be helpful and provide proactive customer service. Strong time management skills are also required to juggle daily activities. Projects are highly technical in nature and require a high level of comfort with basic programming languages such as html, javascript, and CSS. These responsibilities entail:

  • Managing day-to-day operational aspects of a project and scope to ensure that delivery is timely and up to quality standards
  • Programming of project deliverables in some instances
  • Reviewing all deliverables prepared by team before passing to client
  • Ensuring that proper quality control measures have been utilized and all client requests are documented
  • Minimizing exposure and risk on projects through clear client communications, setting proper expectations with clients, and retention of appropriate documentation
  • Ensuring project documents are complete, current, and stored appropriately
  • Assisting in invoicing as needed
  • Providing training to new clients as needed

Education/Experience:

  • SELF-STARTER A MUST
  • College degree required
  • 2+ years in market research and/or project management required
  • Strong technical aptitude required, with some knowledge of html, javascript, and CSS desirable.
  • Experience with SPSS, Wincross, and/or other market research software packages highly desirable
  • Strong analytical and problem-solving skills
  • Basic knowledge of survey statistics desired
Apply now

Programmer / Technical Support Representative

Office Location: Austin & London

These candidates will create online surveys using application software and provide support to customers, partners and the internal team, using a GUI-based, proprietary software package. The candidates will also participate in troubleshooting of customer issues, and, on occasion, testing of new product features as they are rolled out, including logging product defects and requested enhancements and documenting findings for the product development team. The candidates must be self-motivated/proactive, possess the ability to work effectively in a team environment and to establish sound working relationships with team members and customers. This is a ground-floor opportunity to develop technical skills while learning with other team members. Responsibilities:

  • Provide technical support via phone and email
  • Program surveys while meeting customer deadlines, which requires careful attention to detail, ability to make changes quickly “on the fly,” and desire to maintain a high level of quality in the end product
  • Proactively identify, research and resolve technical problems for customers, logging product defects and enhancements if needed
  • Escalate critical issues to other members of the organization when necessary/appropriate

Qualifications (a combination of some of the following skill sets will be considered):

  • SELF-STARTER A MUST
  • High school degree or equivalent, some college preferred
  • Strong verbal, analytical and problem-solving skills
  • Ability to serve as integral part of a team to achieve team goals while maintaining a focus on individual performance
  • Experience with HTML, CSS and programming languages such as PHP and Javascript preferred
  • Experience with web technologies, web applications and wireless products a plus
  • Any knowledge of market research methodologies a plus
Apply now