Kinesis Careers

Kinesis seeks talented and dedicated team members

 

Kinesis is a growth-oriented company that develops innovative desktop and mobile software solutions for the advancement of market research. Knowing that great ideas come from everywhere within the organization, Kinesis fosters a dynamic work environment where employees are recognized as the company’s most valuable assets. Joining Kinesis means utilizing cutting-edge technologies, collaborating with talented coworkers, and charting your course for career success. All full-time positions include benefits.

To apply for a position, please email your resume, cover letter and salary requirements.

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Office Location: Austin No telecommuting

We’re in the midst of re-factoring our flagship product and re-imagining our infrastructure as code using cutting edge tools and techniques. We have implemented distributed version control, continuous integration and inspection, and are aggressively re-architecting to support continuous delivery. We’re looking to add some experienced talent to our team to help us get there.

This position will be an integral part of a small team developing at a sustainable pace. We have a casual (shorts and t-shirts), open (no cubes here), non-political environment. Our ideal candidate will be experienced enough to have opinions, but open to new ideas and alternate well-reasoned viewpoints. We’re looking for someone that values execution and is willing to mentor (and be mentored by) their peers. Expect to make a valued and meaningful contribution quickly.

Responsibilities:
• Able to build and maintain interactive high-traffic web applications using object-oriented PHP
• Able to build UI with HTML, CSS, and Twig templates
• Able to use non-intrusive JavaScript and at least one JavaScript library (jQuery, Knockout, AngularJS, etc.) to build UI interactions, implement AJAX functionality, and manipulate the DOM
• Able to define SQL schemas with foreign key constraints, write select and update queries with complex table joins, and implement triggers and transactions
• Able to identify and follow generally accepted object-oriented design principles
• Able to identify and communicate using common design patterns
• Able to distinguish between and implement unit, functional, and acceptance tests
• Able to select and create efficient algorithms and data structures based on sound computer science principles and modern software engineering techniques (this probably requires a CS degree to learn)
• Able to manage source code using a distributed version control system (e.g. Hg, Git, etc.)
• Able to work comfortably in a Linux development and deployment environment
• 5+ years of professional software development

Education & Experience:
• Ninja-level PHP skills (Zend certification or equivalent knowledge)
• Able to model domains and implement domain-driven design
• Able to communicate using (and implement) patterns from Martin Fowler’s PoEAA
• Able re-factor legacy code using Michael Feather’s 24 dependency-breaking techniques.

Office Location: Austin & London

We are looking for a Senior Client Services Representative to play an intermediary role between account management and production staff, managing the majority client communications for dedicated and overseeing projects for specific clients as well as ad hoc projects that may arise from time to time. The candidates must possess the ability to work effectively in a team environment and to establish sound working relationships with team members. The position requires a desire to be helpful and provide proactive customer service. Strong time management skills are also required to juggle daily activities. Projects are highly technical in nature and require a high level of comfort with basic programming languages such as html, JavaScript, and CSS.

Responsibilities:
• Managing day-to-day operational aspects of a project and scope to ensure that delivery is timely and up to quality standards
• Programming project deliverables in some instances
• Reviewing all deliverables prepared by team before passing to client
• Ensuring proper quality control measures have been utilized and all client requests are documented
• Minimizing exposure and risk on projects through clear client communications, setting proper expectations with clients, and retention of appropriate documentation
• Ensuring project documents are complete, current, and stored appropriately
• Assisting with invoicing as needed
• Providing training to new clients as needed

Education & Experience:
• SELF-STARTER A MUST
• College degree required
• 2+ years in market research and/or project management required
• Strong technical aptitude required, with some knowledge of html, JavaScript, and CSS desirable.
• Experience with SPSS, Wincross, and/or other market research software packages highly desirable
• Strong analytical and problem-solving skills
• Basic knowledge of survey statistics desired

Office Location: Austin

We are seeking a Customer Onboarding Specialist (COS) to partner with and ensure the long-term success of our customers. As COS, you will share the responsibility of building and maintaining long-term relationships with customers by providing prompt and accurate service and support for companies and individuals transitioning from prospect to customer, as well as assisting with support for existing customers.

Our customers are highly dependent on our solutions to support their revenue generation, so timely and accurate responses and planning are essential. The COS will work closely with Customer Services to manage a seamless onboarding transition. This includes:
• Acting as the point of contact for prospect and customer communications including general inquiries about product capabilities
• Making recommendations that enable the customer to onboard in the most efficient means possible
• Liaising with cross-functional internal teams (e.g. developers and IT), to answer customer questions and resolve issues as required
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives

The COS will begin training by working with our highly responsive customer support team, learning the products in depth, and speaking first-hand with customers as they encounter issues using the products, request additional training, or simply need help understanding how to implement something for the first time.

Responsibilities:
• Integrate into the customer support team, learn the products and learn how to answer customer questions as needed
• Develop and maintain industry knowledge, particularly technical knowledge, while pursuing ongoing training and increasing product knowledge / depth
• Provide product demos to prospective customers
• Support prospective customers as they transition throughout the sales cycle
• Assist the account management team with training new customers
• Assist in keeping sales demos up-to-date and understanding customer workflow options as they relate to product usage
• A small amount of travel may be required.

Skills & Requirements:
• Minimum one to three years of technical support or technical sales experience is required
• Highly motivated, results-oriented, detail-oriented; ability to follow through on items without oversight
• Strong interpersonal skills with ability to communicate effectively on technical matters
• Ability to troubleshoot effectively
• Proficiency in HTML, JavaScript and CSS is very helpful
• General knowledge of APIs and how they work is a strong plus
• Knowledge of market research, survey programming, and panel management is a very strong plus

 

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