The Kinesis customer support team can be reached during business hours from 8AM to 7PM Monday through Friday, US Central Standard Time.

Phone US CST 8AM to 6PM	512.590.8300
Phone International GMT 2AM to 12PM	+1.512.590.8300
Email US CST 8AM to 7PM

Your email to customer support will automatically create a new support ticket. Kinesis Survey Technologies™ uses an automatic ticket tracking system for timely tracking of the inquiries and for faster routing to the first available representative.

When submitting a new ticket, please include SID (Survey ID) number and let us know the URL of the installation. Also please provide a detailed description of the error along with "how to repeat" instructions when reporting a software bug.

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