Complete survey programming services.
Kinesis provides full survey programming services for clients. For those with an overflow of survey projects, those that do not have the staff and/or capabilities to self-program, or even those who simply prefer to leave it to Kinesis’ in-house survey programming experts, our award-winning customer support staff is ready to assist. Kinesis offers highly competitive rates, and your projects receive the same degree of care and quality assurance as if you managed them yourself. Plus, Kinesis will continue to support you with private branding, virtual domains, full data viewing privileges, and more!
Complete panel management services.
Kinesis offers a full range of panel management services for our clients. From ad-hoc requests for specific panel tasks to complete management and execution of all panel activities, Kinesis’ expert client services team is available to ensure your panel’s success. Common panel management tasks provided by Kinesis include:
- Community panel website development and build-out, as well as ongoing maintenance to ensure fresh content
- New panel recruitment (including collaboration with respondent list providers and email-to-address matching and list de-duplication services)
- Invitation testing (spam scoring, subject line testing, and other testing to ensure maximum join rate)
- Migration of existing panels to the Kinesis platform
- Invitation design
- Newsletter and other automated campaign effectiveness monitoring
- Survey programming and launch management (including panel project set-up, query of panel database, scheduling of invitations/reminders, and monitoring of invitation results)
- Incentive testing and fulfillment
- Panel health assessments
Custom integration & development.
Kinesis integration and development services truly set us apart from the competition. Our knowledgeable client services staff can help you achieve your business goals by harnessing the power of a comprehensive survey and panel management solution – developed to meet your specifications and integrated with your critical systems. For market research companies this means integration with panel, community-building, and incentive management tools. For enterprises organizations it means event-driven feedback such as customer returns, service calls, and order-taking, and services like conditional alerts based upon survey feedback.
Kinesis Survey™ and Kinesis Panel™ can be integrated to most existing systems due to robust APIs and open and flexible standards-based architecture, including:
- Existing panelist websites and third-party vendor panel management tools
- Customer Relationship Management (CRM) systems
- Third-party reporting tools
- Business intelligence and other business systems
Dedicated email infrastructure.
Kinesis offers a high performance email infrastructure for Kinesis Panel™ and Kinesis Survey™ that is the most advanced in the market research industry. It optimizes email communications delivery and management to significantly reduce the number of bounce backs, Spam deliveries, and missing-in-action emails.
The dedicated email infrastructure provides exceptional email deliverability rates by utilizing the most comprehensive email standards and protocols. Advanced authentication specifications (SenderID, SPF, DKIM and Domain Keys), segmentation / classification options including dedicated sender IP address pools, robust delivery management and reporting tools, and real-time reputation monitoring are all included.
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