Customer Support

Unparalleled customer support

Kinesis maximizes the value of our market research software solutions within your organization by endeavoring to understand your unique needs and to aid in your business growth. Our customer support team’s mission is to be readily available to our customers – to answer all questions and to resolve any issues as quickly as possible. Kinesis believes our faithful customer service will fully measure up to your expectations.

Customer support teams work out of both the Austin and London offices. Each team member is knowledgeable, efficient, and dedicated to making our clients’ experience with Kinesis a truly positive one. Kinesis utilizes a state-of-the-art ticket system for timely tracking of inquiries and for faster routing to the first available representative. Extended hours and overnight support is available so that issues can be addressed as efficiently as possible.

In addition, an extensive Wiki is available to provide Kinesis customers with 24-7 access to support information. It contains up-to-date user guides, how-to videos, FAQs, best practices, programming examples and more.

To connect with the Kinesis Customer Support team

Please contact us

 

customer support team