Spam Policy
At Kinesis Survey Technologies (Kinesis) we are fully aware of our responsibilities as honorable Internet citizens, and as such our company maintains a ZERO TOLERANCE Spam Policy. Kinesis is highly sensitive to privacy and is dedicated to protecting the rights of all Internet citizens. We vigorously oppose the practice of sending unsolicited e-messages (Spam) and make every effort to enforce our strict Anti-Spam policies.
Kinesis does NOT allow any company or individual to use our products or services for the purpose of sending Spam, nor do we allow our products or services to be referenced in Spam. If a Kinesis customer violates these policies, their account will be terminated.
Definition of Spam
Spam is ANY and ALL unsolicited e-mail (or alternative electronic) messages. Any promotion, information, or solicitation sent to a person without their DIRECT prior consent is Spam. Examples of Spam consist of, but are NOT limited to:
- Any e-message sent to a recipient who had previously signed up to receive newsletters, product information, or any other type of e-message, but later opted-out by indicating to the sender they no longer wish to receive additional e-messages
- Any e-message sent to recipients that have had no prior association with the sender or did not DIRECTLY agree to be contacted by the sender
- Any e-message sent to recipients obtained from “opt-in” lists with whom the sender has no prior association
- Any e-message sent to a recipient without a clear way for a person to opt-out or request that future messages not be sent
- Any e-message sent or posted via chat rooms, instant messaging systems, newsgroups, message boards, or Usenet
- Any e-message that does not have a valid reply-to address
What is NOT Spam?
A message is NOT Spam if the recipient directly requested that information be sent to them from the sender or the sender’s organization, and that recipient has not subsequently asked for removal from their list.
What other requirements must be followed to be compliant with Kinesis’ Anti-Spam Policies?
All e-messages sent with any mention of or linking in any way to our products, services, offerings (or anything whatsoever tied to our company) must include the direct link to our Global Remove Database. Other removal links may be included in the message, but they cannot be used in place of our link. Failure to clearly include our removal link is a direct violation of our Anti-Spam policies.
I heard about a United States federal law regarding Spam. What is this law?
This is known as the Can-Spam Act. You can find details about this legislation at http://www.spamlaws.com/federal/index.shtml.
How does the Can-Spam Act work with Kinesis’ Anti-Spam Policies?
All e-messages sent with any mention of or linking in any way to our products, services, offerings (or anything whatsoever tied to our company) must be fully compliant with the Can-Spam Act. All e-messages sent must also be fully compliant with all of our additional Anti-Spam requirements as outlined above. Failure to comply with all of our Anti-Spam requirements – even if your message is Can-Spam compliant – is a direct violation of Kinesis’ Anti-Spam policies.
Does Kinesis’ Anti-Spam Policy change?
Yes, although we will never remove requirements. Kinesis can and does occasionally add new requirements. Be sure to check back often to ensure your marketing methods are always compliant.
If you have any questions about our Anti-Spam Policy, or if you want to report a violation of our policies, please contact abuse@kinesissurvey.com.